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Practical guides on SOPs, team training, and clinic operations. No fluff. Just what works.

longer onboarding when clinics rely on paper binders

New Tech Starts Monday: Onboarding With a Binder vs. Vet-ly

Your new vet tech starts in 72 hours. One clinic hands them a 3-ring binder. The other opens Vet-ly. Here's how both weeks play out — side by side.

Frank Pitkat

·Mar 24, 2026·7 min read

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Latest articles

1 gap

in veterinary clinic operations that PIMS software was never designed to fill

Clinic Operations

How to Improve Veterinary Clinic Operations: The System Most Practices Are Missing

Most clinic owners assume their operations are fine because their PIMS is set up and their team is experienced. That assumption holds up until something breaks. Here is the operational layer that actually keeps a veterinary clinic running consistently.

Apr 7, 20267 min

~9.3 hrs

per week the average worker spends searching for information

Clinic OperationsCompliance

Paper Binders vs. Digital SOPs: A Side-by-Side Comparison

That binder on your shelf isn't protecting your clinic. It's giving you a false sense of security.

Apr 6, 20267 min

$24K+

average cost to replace a single veterinary technician

Clinic OperationsStaff Training

The Real Cost of Losing a Vet Tech (And How SOPs Reduce Turnover)

Replacing a single vet tech can cost your clinic $24,000 or more. Most of that cost is invisible until you do the math.

Apr 6, 20268 min

$37,500

average cost of replacing one vet tech

Staff TrainingClinic Operations

Your New Vet Tech Shouldn't Need 3 Weeks to Feel Useful

Onboarding at most clinics is chaos. Shadowing, sticky notes, and "just ask Sarah." That's not a system — that's a liability. Here's how to build one that actually works — and what the research says it costs you not to.

Mar 5, 20267 min

47%

of AI-generated clinical references were fabricated

AI & Automation

AI-Generated SOPs: What They Get Right (And Where You Still Need a Vet)

AI can draft an SOP in 60 seconds. That's the easy part. The hard part is knowing which 20% of the output needs your clinical brain. Here's how to use AI as a first draft engine — not a replacement for expertise.

Feb 28, 20266 min

5+ hrs

saved per month by automating task follow-ups

Clinic Operations

Stop Chasing Your Team for Task Completion. Automate It.

You shouldn't need a group text, a whiteboard, and a prayer to know if pharmacy inventory got checked. Recurring checklists solve this. Here's the setup that takes 10 minutes and saves hours every week.

Feb 14, 20264 min

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