Terms of Service

By accessing and using Vet SOP ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

Vet SOP is a cloud-based standard operating procedure management application designed for veterinary clinics. The Service provides tools for creating, managing, and tracking SOPs, tasks, and team accountability.

• Digital SOP and procedure management
• Task assignment and tracking
• Team collaboration and accountability
• Manager's Log with 90-day retention
• Real-time notifications and alerts
• File storage for instructional media

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• Each user must have their own individual login credentials
• Owners and Managers are responsible for managing team member access
• You must be at least 18 years old to create an account

• 14-day free trial for new accounts (no credit card required)
• After trial: $149/month subscription fee
• Billing processed through Stripe on monthly basis
• Subscription automatically renews unless canceled
• Cancel anytime from the Settings page
• No refunds for partial months
• Price changes will be notified 30 days in advance
• Expired billing results in read-only access (data not deleted)

You agree to use the Service only for lawful purposes and in accordance with these Terms.

• You retain all ownership rights to your clinic's data
• You grant us license to host and process your data to provide the Service
• You are responsible for the accuracy and legality of data you upload
• You must have necessary rights to upload instructional media
• We do not claim ownership of your procedures, tasks, or content
• Data export available in CSV format
• Data deletion available upon account termination

Either party may terminate this agreement at any time.

• Service provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation
• You are responsible for maintaining backup copies of critical data
• We are not liable for data loss due to user error or service issues
• We are not responsible for the accuracy of user-generated content
• Maximum liability limited to fees paid in the 12 months prior to claim
• We are not liable for indirect, incidental, or consequential damages

We reserve the right to modify the Service or these Terms at any time. Material changes will be notified via email and in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of new terms.